Coronavirus update for customers

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Coronavirus update for customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.

The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

All our staff are working from home, so we will still be offering front line support, through telephony, email and web chat as usual.

At this time, NOCN aims to provide as full a range of our services as possible, where these can be delivered remotely, and where possible we will use remote or recorded assessment methods. We will do this in a way to maintain the integrity of the assessment.

All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.

We will be providing digital on-line support to you, this may include the ability to offer WebEx interviews, develop online invigilated exams in place of physical papers, and certain digital content support. Please contact us to discuss how best we can support you.

As you will know, NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training. You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Business Development
Regulated Qualifications
Quality Assurance
EPA for Apprenticeships
Job Cards in construction (CPCS)
Access to HE Diplomas
Bespoke Accreditation

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Update on CPCS Renewal Test booking line

On 8/11/2019 we informed you that CITB would no longer administer the CPCS Renewal Test. All management and ownership of the test now sits with NOCN.

We have experienced issues with the booking line run by Pearson VUE. You have let us know of long wait times and a less than satisfactory customer service when you get through to an advisor. We have been escalating these issues with Pearson VUE and we are putting in place the following to resolve these issues:

  • Pearson VUE are providing further training and assessment for their customer services team
  • Pearson VUE have set up a dedicated phone line for the NOCN CPCS Renewal Test.

From 1 January 2020, please book your renewal tests by called 0344 499 1900 or using the existing online booking system at Please note this phone line will not be active until 1 January 2020.

When you phone that line you will hear the following message:

‘Thank you for calling the Pearson VUE NOCN test booking line.’

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