Dispatch Notifications, Online Chat, Processing Backlog
Posted 4 February 2020
Since the transfer of CPCS to NOCN Job Cards from CITB we have experienced several onboarding issues and can only apologise to you for the delays and long wait times experienced.
Please see new updates below:
1. Dispatch SMS and/or Dispatch Email – we are now notifying cardholders who have provided their mobile number or email as part of their application when their card has been printed and dispatched.
2. Online Chat – we will be launching our online chat service for CPCS Application Status this week. This will be available on our Contact page.
3. Backlog in Processing – we processed 2,500 last week double the weekly average and our staff from all area’s of NOCN Group have been seconded into work through the backlog of cards with data issues between ourselves, the industry's supplier for HS&E Tests and CITB.