Coronavirus update for customers

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Coronavirus update for customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.

The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

All our staff are working from home, so we will still be offering front line support, through telephony, email and web chat as usual.

At this time, NOCN aims to provide as full a range of our services as possible, where these can be delivered remotely, and where possible we will use remote or recorded assessment methods. We will do this in a way to maintain the integrity of the assessment.

All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.

We will be providing digital on-line support to you, this may include the ability to offer WebEx interviews, develop online invigilated exams in place of physical papers, and certain digital content support. Please contact us to discuss how best we can support you.

As you will know, NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training. You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Business Development
Regulated Qualifications
Quality Assurance
EPA for Apprenticeships
Job Cards in construction (CPCS)
Access to HE Diplomas
Bespoke Accreditation

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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CPCS Price Changes

From 2 December we will be making changes to some of our CPCS prices. This is because we have invested substantially in meeting industry requirements around the introduction of ‘smart’ digital cards.

All CPCS operators who gain their first time red or blue card, who renew, extend, upgrade or replace their CPCS card from 2 December will automatically be issued a smart card. Any CPCS cardholder who wishes to be issued a smart card early can request one by ringing our CPCS Customer helpline on 0844 815 7274 from 2 December.

Our smart cards work through NFC (Near Field Communication) technology and by tapping the smartcard on any NFC enabled device – most modern mobile phones and tablets – the cardholder’s name, photo, categories and endorsements will appear. We are working on the next stage of smart cards currently, where your qualifications and NOCN Site Right training will also appear on the card.

Any developments to smart card technology will be rolled out remotely so if you already have a smart card by that point, you will be able to take advantage of these developments.

Smart cards will significantly help in industry, by making sure that the right people have the right cards to work on site. They will also help us to prevent fraud.

To see exactly how our CPCS prices have changed, please see the below tables. Prices in green have changed, prices in black remain the same.

CPCS Renewal test prices

The price of the CPCS Renewal test is also changing. Previously these were priced at £25.00 for up to five CPCS Renewal tests taken in a single slot. From 2 December one single slot costs £28.00 and includes the cost of the smart card being produced. If you wish to take six or more tests, it will cost you an additional £28.00 per slot that you require.

For example:

Aside from introducing smart cards, we are also investing in other developments to CPCS including renewal test videos, revising our technical tests to make them more accessible and introducing digital logbooks. We look forward to launching these product improvements in the future.

CPCS remains one of the lowest card charges in the industry, with CISRS cards costing £30 and CSCS cards costing £36. We have worked hard to keep our costs down while keeping our quality high, and will continue to do so.

All documentation on our website will be updated to reflect these changes in November, ready for the price increases to start on 2 December 2019.