Coronavirus update for customers

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Coronavirus update for customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.

The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

All our staff are working from home, so we will still be offering front line support, through telephony, email and web chat as usual.

At this time, NOCN aims to provide as full a range of our services as possible, where these can be delivered remotely, and where possible we will use remote or recorded assessment methods. We will do this in a way to maintain the integrity of the assessment.

All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.

We will be providing digital on-line support to you, this may include the ability to offer WebEx interviews, develop online invigilated exams in place of physical papers, and certain digital content support. Please contact us to discuss how best we can support you.

As you will know, NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training. You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Business Development
Regulated Qualifications
Quality Assurance
EPA for Apprenticeships
Job Cards in construction (CPCS)
Access to HE Diplomas
Bespoke Accreditation
International

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Statement from NOCN Job Cards to customers regarding CPCS and CISRS cards

We would like to apologise to all customers for the problems that NOCN Job Cards are having in issuing CPCS and CISRS cards.

On 1 December 2019 NOCN Group fully took over the issuing of CPCS and CISRS cards from CITB. Much time was put into our systems by both NOCN and our supporting service providers to ensure the transfer would occur as well as possible. There have been a number of data/administrative/technical issues that have occurred due to the in flight transfer of such large and complicated card schemes. This has resulted in a backlog in processing applications that were made in November and December 2019.

We are very sorry for the impact of this on customers’ ability to work and the frustration that this is causing. We are working very hard, together with our service providers to rectify this problem as quickly as possible. CITB are being especially proactive and providing substantial support.

Please be reassured that an emergency plan has been put in place and a taskforce deployed to get on top of the backlog as soon as possible.


This ONLY affects those people whose data does not match across the 3 companies involved in issuing the cards – CITB, their supplier of Health and Safety tests and ourselves – and are therefore being processed manually. We are working closely with CITB to resolve this issue with mismatched data.

For CPCS, new applications made from January 2020 which can be processed automatically, are currently being processed within the standard 15 working day timeframe. For CISRS it is a manual process so time scales are currently longer. We are printing hundreds of cards per day and are actively catching up already.


For employers, the CPCS Levy payment report will be with CITB by the end of today (31/1/2020).

For more information please see:

https://www.nocnjobcards.org/help-and-support/