Coronavirus update for customers

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Coronavirus update for customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.

The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

All our staff are working from home, so we will still be offering front line support, through telephony, email and web chat as usual.

At this time, NOCN aims to provide as full a range of our services as possible, where these can be delivered remotely, and where possible we will use remote or recorded assessment methods. We will do this in a way to maintain the integrity of the assessment.

All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.

We will be providing digital on-line support to you, this may include the ability to offer WebEx interviews, develop online invigilated exams in place of physical papers, and certain digital content support. Please contact us to discuss how best we can support you.

As you will know, NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training. You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Business Development
Regulated Qualifications
Quality Assurance
EPA for Apprenticeships
Job Cards in construction (CPCS)
Access to HE Diplomas
Bespoke Accreditation

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Booking the Test, preparing and what to expect on the day

There are two ways you are able to book your CPCS Renewal Test

To book your CPCS Renewal Test(s) you can either:

• Book online (register / sign in box should be at the right hand side)
• Call the booking line on 0344 499 1900 - lines are open from 9am to 5pm Monday to Friday

**If you have not booked a CPCS Renewal Test since December 2019 you will need to ask the call handler to register you for a new account**

Once your test has been booked if you want to cancel or reschedule your slot, you need to give at least 48 hours’ notice or you will still be charged.

Preparing for the test

Use the Renewal Test Tool to find out which test(s) you need to take before booking your test(s). It is important to use this tool as you may not have to do a test for every category you hold on your CPCS Blue Competent Operator Card.

This tool will also help you to revise for the tests through factsheets. We are currently working on video revision aids and will update the tool when these are ready.

What to expect on the day of your test

On the day of your Renewal Test(s) you need to:

• Arrive at least 15 minutes before your test starts

• Bring your confirmation letter/email with you

• Bring ID that includes your photo and a signature - acceptable ID

IDs If you do not have a suitable ID you can use an ID Waiver Form – details on how to complete and submit the form are included in the document.

Staff at the Test Centre will check your documents when you arrive. You will not be able to sit your test if you do not have the relevant document and you will not be refunded.

The CPCS Renewal Test is a computer based test, and all you need to do is click on your chosen answers by touching the screen or using the mouse.

Before the test starts there is an on-screen tutorial which explains how everything works and lets you try out the buttons and computer.

Each test consists of 15 questions. Once the test starts, you have 15 minutes to answer 15 randomly selected multiple choice questions. If you are taking more than one test, these will follow straight after one another. You should not leave the room before you have completed all of your booked tests or you will lose all your test results.

Our Renewal Test Tool will help you to know which test(s) you need to take and prepare.