Coronavirus update for customers

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Coronavirus update for customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.

The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

All our staff are working from home, so we will still be offering front line support, through telephony, email and web chat as usual.

At this time, NOCN aims to provide as full a range of our services as possible, where these can be delivered remotely, and where possible we will use remote or recorded assessment methods. We will do this in a way to maintain the integrity of the assessment.

All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.

We will be providing digital on-line support to you, this may include the ability to offer WebEx interviews, develop online invigilated exams in place of physical papers, and certain digital content support. Please contact us to discuss how best we can support you.

As you will know, NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training. You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Business Development
Regulated Qualifications
Quality Assurance
EPA for Apprenticeships
Job Cards in construction (CPCS)
Access to HE Diplomas
Bespoke Accreditation
International

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Extend my CPCS Red Trained Operator Card

Learn how to extend your Red Trained Operator card for 12 months or 2 years.

You can follow one of two routes, depending on when your card expired.

1) For a 12-month VQ extension, you must:

  • Hold a CPCS Red Trained Operator card which is in date, or within 12 months from the expiry date
  • Be registered for a VQ relevant to the category

Once these elements have been achieved, call the CPCS Helpline on 0300 999 1177 (option 2), confirm your details and make a payment of £28.00, you will be asked to provide proof of a VQ registration by email prior to calling. Please email enquiries@jobcards.org with proof of the VQ registration. This is a non-refundable fee for the services of processing the application. This is a non-refundable fee for the services of processing the application.

A new card will be issued for 12 months (from date of application) to enable the VQ to be achieved. Once the VQ has been achieved, you will be able to apply to Upgrade to a Blue Competent Operator card


2) For an additional 2 Year card, you must:

  • Hold an expired trained operator card by more than 12 months
  • Hold a valid CITB health, safety and environment test
  • Achieve the CPCS theory test (within two years of the CITB health, safety and environment test)
  • Achieve the CPCS practical test (within six months of the CPCS theory test and within two years of the CITB health, safety and environment test)
  • Both CPCS theory and practical tests are delivered by an accredited CPCS test centre. (Find a CPCS Test Centre)
  • Be registered for the VQ.


Once all these elements have been achieved, the CPCS test centre will request the CPCS Additional 2 year Red Trained Operator card on your behalf.

CITB Health & Safety Test Find a Test Centre Support Documents