Coronavirus update for customers

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Coronavirus update for customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.

The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

All our staff are working from home, so we will still be offering front line support, through telephony, email and web chat as usual.

At this time, NOCN aims to provide as full a range of our services as possible, where these can be delivered remotely, and where possible we will use remote or recorded assessment methods. We will do this in a way to maintain the integrity of the assessment.

All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.

We will be providing digital on-line support to you, this may include the ability to offer WebEx interviews, develop online invigilated exams in place of physical papers, and certain digital content support. Please contact us to discuss how best we can support you.

As you will know, NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training. You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Business Development
Regulated Qualifications
Quality Assurance
EPA for Apprenticeships
Job Cards in construction (CPCS)
Access to HE Diplomas
Bespoke Accreditation
International

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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CPCS Emergency COVID-19 Card

NOCN Job Cards is aware that some individuals in the future will have difficulty renewing or updating their CPCS cards due to issues caused by COVID-19.

Difficulties in renewing may take the form of not being able to make HSE tests or CPCS renewal tests as Pearson VUE and many Internet Test Centers are closed. We also know it will be difficult to complete Vocational Qualifications in the next few months.

The industry has welcomed CPCS and NOCN Job Cards’ advice on the relaxation by sites on cards that have expired. On March 16th CPCS recommend to employers that their sites could be more lenient on accepting cards that have expired from mid-March onwards until the COVID-19 situation has been brought more under control. This is, of course, the Employers’ choice and decision. However, some employers require further controls and a longer-term solution to this issue.

Due to this and after strong industry direction CPCS is providing the ability to apply for an Emergency CPCS Card which would be valid for 12 months for those unable to renew cards or upgrade cards due to not being able to renew their HSE test or Renewal Test.  

This card will also be available for individuals on a Red card which is expiring and they have been prevented from completing their Vocational Qualification due to the COVID-19 situation. Proof of Qualification Registration is necessary, however, if this is with Cskills Awards/NOCN then we can check this digitally without the applicant needing to provide anything.

This card is to support employers and individuals who do not wish to accept expired cards, giving our beneficiaries choice.  

Apply Online or  Download the Form

The cost of this card will be £15

Who should use this card?

Can I renew my card without an in-date HS&E test?
Yes, we will issue an emergency card – please use this form

Can I renew my card without completing the Renewal Test(s)?
Yes, we will issue an emergency card – please use this form

Can I extend my Red card as I am registered for a Vocational Qualification, but my assessment cannot be completed so I can’t finish the qualification?
Yes, we will issue an emergency card – please use this form

I have not recorded sufficient hours in my CPCS logbook but cannot do my On-Site-Assessments (OSA).
CPCS will issue you with an emergency card – please use this form

HS&E Test for Card Renewals (MAP Test), A61 Appointed Person (MAP Test) and A62 Crane Supervisor (Supervisors test)
The same rules apply we will issue emergency cards for these occupations – please use this form

I cannot complete my Vocational Qualification “VQ” to upgrade my card to blue.
CPCS will issue you an emergency card to keep you working – please use this form

For any other applications please use the normal card application process